We aim to provide the best quality products and customer satisfaction. If you are not satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
- Products can be returned within [30] days from the date of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (invoice or order confirmation) is required
2. Non-Returnable Items
- Custom-made or personalized products.
- Products damaged due to improper use or installation.
3. Return Process
- Contact our customer support team at [returns@megpa.com] to initiate a return.
- We will provide you with a return authorization and shipping instructions.
- Return shipping costs are the responsibility of the customer unless the product is defective.
4. Refunds
- Once your return is received and inspected, we will process the refund within [7] business days.
- Refunds will be credited to the original payment method.
- Shipping fees are non-refundable.
5. Exchanges
- If you wish to exchange an item, follow the return process and place a new order.
6. Damaged or Defective Items
- If you receive a damaged or defective product, contact us within [7] days of delivery.
- We will arrange for a replacement or a refund at no additional cost.
10. Contact Us
For any questions or to initiate a return, contact us at:
📧 sales@megpa.com | 📞 +91-93440 28247
